FAQs About Home Care Services: Support for Families

FAQ

Can caregivers help during emergencies?

Yes, Attend Home Care caregivers are trained to help during emergencies by calling 911, and providing immediate assistance when possible. They are equipped with the training to assist in urgent situations, ensuring the safety and well-being of your family members.

Are home care services available 24/7?

Yes, Attend Home Care provides home care services around the clock to meet seniors’ needs at any time. Whether you need daytime assistance, overnight care, or 24-hour support, our caregivers can provide consistent and reliable care. Our 24-hour caregivers work rotating 12-hour shifts, while our live-in caregivers reside in your family member’s home.

How are caregivers matched to senior clients?

Caregivers at Attend Home Care are matched to senior clients based on general compatibility, specific care needs, and personal preferences. This matching process involves evaluating the caregiver’s skills and experience alongside the client’s requirements and personality. The goal is to ensure a harmonious and effective caregiving relationship that grows into a strong friendship.

What qualities do you look for in caregivers before hiring?

Before hiring, Attend Home Care looks for caregivers who demonstrate compassion, patience, and a genuine commitment to helping others. Caregivers must have relevant experience and strong communication skills to interact effectively with seniors and their families. Additionally, they must pass thorough background checks and possess a professional demeanor.

Are the caregivers at Attend Home Care trained, bonded, and insured?

Yes, the caregivers at Attend Home Care are thoroughly trained, bonded, and insured. They undergo screening and background checks before being hired to ensure they meet high standards of professionalism and reliability. This ensures that your loved ones receive care from qualified and trustworthy individuals.

Are home care services customized to the individual receiving care?

Yes, home care services are customized to each individual receiving care. At Attend Home Care, we develop personalized care plans to ensure your loved ones receive the appropriate level of support. Our caregiving team continually works with clients and their families to adjust these plans as needs change, providing flexible and responsive care.

What are the differences between home care and home health care?

Home care focuses on providing non-medical support, such as assistance with daily activities, personal hygiene, meal preparation, and companionship to enhance the quality of life. In contrast, home health care involves medical services provided by clinical healthcare professionals, such as nurses and therapists, including wound care, medication administration, and physical therapy. While home care aims to support daily living, home health care addresses specific medical needs and recovery processes.

What makes Attend Home Care stand out compared to other home care agencies?

Families trust Attend Home Care for our customer service, individual attention, and personalized care plans that address specific senior needs. Our experienced and compassionate caregivers undergo thorough screening and training. Additionally, we prioritize ongoing communication with families, using our innovative mobile app for regular updates and open dialogue, ensuring transparency and peace of mind.

How do I get started with home care services?

To start with home care services at Attend Home Care, simply contact us to schedule a free care consultation. During this consultation, our staff will assess your loved one’s needs and develop a personalized care plan that fits their needs.

Who provides the home care services?

Trained caregivers experienced in compassionate and professional support provide our home care services, under the supervision of the Agency Registered Nurses and/or Agency Director of Operations. These caregivers meet state licensure and training requirements and are carefully vetted and undergo background checks to ensure they can meet the diverse needs of seniors and their families.

What is the home care enrollment process at Attend Home Care?

Our warm and experienced Intake representatives make the process extremely simple and will walk you through each step. No matter where you are in the process, we will take you through to the finish line and get you signed up for the services you are eligible for! You need to qualify for and be enrolled in Medicaid. For more information, please refer to the Medicaid qualification requirements found here. You need to be enrolled in one of the state HCBS waiver programs or Managed Care organizations (MCO’s). For a list of state specific resources, click here. A nurse will perform an assessment to determine your eligibility for care and the number of hours you are approved for. A case manager will issue an authorization to Attend Home Care. We’ll schedule your first day of home care services, during which an Attend Home Care nurse and your assigned caregiver will visit you to develop your Plan of Care. The Plan of Care outlines the specific in-home care services and schedule customized to your needs.

What home care services does Attend Home Care offer?

Attend Home Care offers various in-home care services to meet senior needs. These services include personal care such as bathing, grooming, and dressing; homemaking tasks like meal preparation and light housekeeping; and companion care to provide social interaction and emotional support. Our caregivers offer 24-hour and live-in care, overnight care, Alzheimer’s and dementia care, and veteran care, ensuring that all seniors receive appropriate support and attention. Additionally, we offer respite care (temporary relief for primary caregivers) after companion care.

Who is eligible for home care services?

You need to qualify for and be enrolled in Medicaid. For more information, please refer to the Medicaid qualification requirements. You need to be enrolled in one of the state HCBS waiver programs and/or Managed Care organizations (MCO’s). For a list of state specific resources, click here. You need to require assistance with Activities of Daily Living (ADL’s). Veterans may be eligible to have home care covered through their VA Aide and Attendance benefits. Speak to your local Department of Veterans Affairs social worker about home care options, or contact us directly to find out for you! Thank you for your service! We also accept Long Term Care insurance plans, and of course, private pay options.

Who can benefit from home care services?

Home care services are ideal for a variety of individuals who need professional assistance with daily activities at home. Here are some specific people who can benefit: Elderly Loved Ones: Seniors who struggle with mobility, chronic illnesses, or general symptoms of aging can benefit from help with tasks such as bathing, dressing, meal preparation, and medication reminders. Professional caregivers provide the support needed to maintain independence and improve their quality of life. Seniors with Alzheimer’s or Dementia: Home care tailored to the needs of individuals with Alzheimer’s or dementia ensures their safety and emotional well-being. Caregivers trained in memory care provide structured routines, cognitive stimulation, and companionship. They also assist with mobility support, fall prevention, meal prep, and going to the bathroom. Veterans: Veterans living at home and struggling with activities of daily living can access personalized home care services that cater to their specific needs. This may include assistance with personal care tasks, mobility support, and companionship to ensure they receive the respect and care they deserve.

What is home care?

Home care is a service that provides non-medical, personalized assistance to seniors. This care takes place in the home and can include help with personal hygiene, meal preparation, medication reminders, and companionship. Home care services enhance the quality of life, maintain independence, and ensure the safety and comfort of family members who may be elderly, disabled, or recovering from an illness or surgery.

What insurance do you accept?

Attend Home Care accepts state Medicaid and Managed Care plans, Long-Term Care Insurance, and the Department of Veterans Affairs plans. This broad acceptance of insurance plans makes it easier for families to manage the costs of home care services.

Are home care services covered by health insurance or Medicare?

Health insurance or Medicare may cover home care services, depending on the specific policy and type of care required. Attend Home Care accepts various insurance plans, including Medicaid and Long-Term Care Insurance, to help offset the cost of services. It’s advisable to check with your insurance provider to understand the extent of your coverage.

What payment options are available for home care services at Attend?

Attend Home Care offers multiple payment options to accommodate different financial situations. We accept state Medicaid, Managed Care, Private Pay, Long-Term Care Insurance, and Department of Veterans Affairs benefits. These flexible payment methods ensure families can access the care their loved ones need without financial strain.

How much do home care services cost?

The cost of home care services is 100% covered by Medicaid and Veterans Affairs benefits for eligible individuals with no cost to the client or their family. Privately paid costs vary depending on the level of care required and the individual’s specific needs. Attend Home Care provides flexible pricing options for different care plans and budgets. For detailed pricing information, it’s best to contact Attend Home Care directly for a personalized quote.

Do I need to find my own caregiver for self-directed care?

Typically clients who would like to direct their own care will have a family member or friend that they would like to take care of them. If you do not have anyone in mind, we can help you find someone!

Do I qualify for Self-Directed Care?

If you qualify for standard home care services and are capable of directing your own care, then you typically qualify for Self-Directed Care programs.

What Is Self-Directed Care?

Self-directed care is an empowering model that gives you full control over your home care services. This approach allows you to select and manage your caregivers, decide on the specific services you need, and customize the schedule to fit your lifestyle. It emphasizes personal choice and flexibility, ensuring that your home care is customized to meet your needs and preferences. This model fosters independence and provides you with the ability to direct how, when, and by whom your care is delivered, making your home care experience more personalized and satisfying.

Do I need any training or certifications to be able to care for my family member?

In most states no certification is required. Our team will advise you if in your state there are any required trainings at-hire or annually.

I want to be a caregiver for my family member. Is that allowed?

Yes! Unless you are a spouse, designated representative, or parents of someone under 21 who needs care, you are typically eligible to be a caregiver for your family member.

What is the process to become a caregiver?

Reach out to us, and we will walk you through the entire process! We make it simple and easy, and you can do the majority of it remotely! We will need to see the following prerequisites: High school diploma or equivalent preferred. Experience in personal care services in lieu of an HS diploma. Completion of agency and state-required training and competencies. Pass a criminal background check. Have state-mandated immunizations. CPR certification, if state-mandated. Valid driver’s license if required for the job. Ability to speak, read, and write proficiency in English. Our general process is as follows: First, the applicant completes a basic application. We then follow up to obtain all required documents. Once everything is in order, we send an offer letter along with an onboarding link. The applicant will then onboard and view our training videos online. Afterward, we will schedule an orientation to walk you through the remaining steps. Finally, the applicant comes into the office to meet our team in person, demonstrate competencies as required by state regulations, review the agency handbook, and address any questions they may have. We will then find you a case that best fits your schedule and matches your preferences.

What are the requirements to be a caregiver?

Typically, caregivers are required to: Be a U.S. citizen or have legal authorization to work in the U.S. Be at least 18 years old Possess a high school diploma or equivalent Pass a background check and drug screening Have reliable transportation Complete any required training and certifications

Does Attend offer direct deposit?

Absolutely! We offer both Direct Deposit and pay card options for those who don’t want to use a bank account. We also mail checks for employees who prefer that route.

Do caregivers get paid weekly?

Yes! Along with DailyPay options if you clock in and out for each shift.

What benefits do Attend Home Care caregivers receive?

We are proud to offer TOP tier benefits to our awesome caregivers! Our top benefits include: Medical Dental Vision DailyPay: This service allows caregivers to access their earned wages before the regular payday. This financial flexibility helps reduce financial stress and provides greater control over their finances, ensuring they can meet their needs whenever they arise. Free company sponsored Cell Phone 401k with a match Host of optional employer subsidized benefits Eligibility does depend on how many hours you work per week so be sure to discuss these details with us at hire!

How much does Attend Home Care pay caregivers?

Our competitive pay rates vary by location. Please call or send us a message to find out the pay rates in your location!